Contact information

Contact Us

We're here to help - because your satisfaction and confidence in each and every one of our cases is important to us.

Whether you have questions about your order, need help choosing the perfect personalized case, or just want to share your experience, the OpenCasey team is always ready to help.

Customer Support

For all inquiries — including product questions, shipping details, returns, or feedback — our support team is just an email away:

📧 Email: Service@OpenCasey.com

We aim to respond to all messages within 1–2 business days.

Support Hours

Our team is available during the following times (Eastern Time):

  • Monday – Friday: 4:00 AM – Midnight

  • Saturday: 6:00 AM – 11:00 PM

  • Sunday: 8:00 AM – 10:00 PM

Let’s Stay Connected

Follow us on Facebook，Instagram, TikTok, and Pinterest for style inspiration, new arrivals, exclusive offers, and community stories. Join the OpenCasey family and discover how the right piece of jewelry can transform any moment into a memory.

Thank you for choosing OpenCasey — we’re honored to be part of your style journey. If you need anything at all, don’t hesitate to reach out. We’re here for you.